If a deed falls through
Refund Policy
Last updated July 16, 2026
The whole policy fits in one sentence: if we can’t complete your deed, you get all your money back; once a deed is verified complete, the money has paid a real person for real work and can’t come back. Here it is in full.
Plain-English summary
The short version: the formal text below says the same thing
- Deed can’t be completed? Full refund, to the card you paid with. No partial refunds, no store credit games.
- Deed verified complete (proof passed)? No refund. Your money already paid the doer a fair wage for finished work.
- We aim to finish every deed within 72 hours; a no-show doer gets replaced automatically inside that window.
- Running late? You hear it from us first, with 24 hours of overtime. After that you choose: full refund, or we finish it.
- Something looks wrong with your deed or its proof? Email support@kindlingdeeds.com with your order link. A human investigates every dispute.
The 72-hour promise, hour by hour
Never silence, never a surprise: the same story our emails tell
- Hours 0–72
The promise
A verified doer does your deed. If one goes quiet, a replacement takes over automatically, same window.
- If we run late
You hear it from us
An honest email before you ever have to ask: we're late, a human is on it, finishing within 24 hours.
- After that
Your choice
Full refund (everything you paid, fees included), or we keep going until it's done. You pick, a human executes.
One honest exception: the clock can pause: a doer’s first request for more time is granted once (never twice without a human), and while we sort something out by hand. Every pause moves your deadline by exactly the paused span, and you’re emailed when it happens.
1Full refund if your deed can't be completed
We aim to complete every deed within 72 hours of purchase. If an accepted doer goes quiet, our system cancels that engagement and re-posts the deed to a fresh doer inside the same window. Most hiccups fix themselves this way without you noticing. The clock pauses only in a few defined cases (most commonly a doer’s one automatically granted time extension, capped at 24 hours). Every pause moves your deadline by exactly the paused span, and you’re emailed when it happens.
If your 72-hour window passes without a verified finish, we don’t go quiet: you get an honest “we’re running late” email first, and a human on our team drives the deed to completion within the next 24 hours. If that overtime passes too, the next email puts the call in your hands: reply refund for a full refund of everything you paid, including all fees, or finish and we keep going with a fresh doer until it’s done. A human reads and executes your choice either way.
2No refund once a deed is verified complete
A deed is complete when its before-and-after proof passes verification: automated checks against the deed’s proof rules, with human review of anything flagged (see the terms). At that point the doer has been paid for finished work, so the purchase can’t be refunded. This is the honest flip side of paying real people fairly: their wage doesn’t get clawed back because a buyer changed their mind.
3Cancelled or failed checkouts
If you abandon checkout, or the payment fails, your card is not charged and no deed is started, so there’s nothing to refund. A deed only begins once Stripe confirms your payment.
4How refunds are paid
Refunds go back to your original payment method through Stripe. A human issues each one after checking the order, so allow a few business days for us plus Stripe’s usual 5–10 business days for the money to land back on your card.
5Disputes
If a verified-complete deed looks wrong to you (the proof doesn’t match the deed, the wrong spot, anything off), email support@kindlingdeeds.com with your order link and what you saw. A human re-reviews the proof and the order history, and if the deed wasn’t actually done as described, we refund you in full even though verification passed. Verification is our check on the doer, not a shield against you.